Legal
Complaints Procedure
How to submit and escalate a complaint.
Complaints Procedure
Argon Development · Version 1.0 · 2026-07-14
1. Purpose
We aim to provide a professional and reliable service. If something does not meet your expectations, this procedure explains how to submit and escalate a complaint.
2. Submitting a complaint
E-mail: contact@argon-development.com
Subject line: Complaint — [brief description]
Please include: your name, account email address, date of the incident, a description of the issue, and what outcome you are seeking.
3. Procedure and timelines
| Step | Timeline |
|---|---|
| Acknowledgement of receipt | Within 3 business days |
| Substantive response | Within 14 business days (complex cases: up to 30 days with advance notice) |
We treat all complaints confidentially.
4. Escalation
If you are not satisfied with our response, you may request a written review by Argon Development's owner at contact@argon-development.com.
Consumer customers may additionally contact:
- EU Online Dispute Resolution platform for online purchases
- The competent court in your place of residence
5. Record-keeping
Complaints are archived internally for 2 years for quality assurance purposes.